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Player’s withdrawal was delayed for over four months.
At the 7Slots casino, we think about everything in detail and try to create a perfect environment to please our users. The Complaints Team marked the case as resolved following this confirmation. The Complaints Team awaited confirmation from her regarding the receipt of the winnings but was forced to reject the complaint due to the lack of response. The casino confirmed that her funds had been successfully withdrawn.
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The player from Poland faced issues with a canceled withdrawal, which occurred after the maximum five-day processing period. We reviewed the situation and concluded that the player had used a VPN to access his account and continue playing after Brazil was marked as a restricted country. The player retained the option to reopen the complaint 7Slots casino in the future should he choose to resume communication. The Complaints Team was unable to proceed with the investigation due to the player’s lack of response to inquiries and reminders, which led to the closure of the complaint. He reported a lack of communication, received repetitive messages, and felt he had not received the promised bonuses. The player retained the option to reopen the complaint in the future if they chose to continue communication.
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